TERMS & CONDITIONS

1. GENERAL

1.1 None of the following terms and conditions violate the customer’s personal data rights or privacy.

1.2 The game is designed for a team of 2 to 6 players. You will not be grouped with other players.

1.3 The trademarks and logos displayed on the website are the intellectual property of The MindTrap – Intelligent Entertainment and are protected by law. Any use of these trademarks without prior written consent from The MindTrap – Intelligent Entertainment is strictly prohibited and constitutes a violation of intellectual and industrial property rights.

1.4 The MindTrap – Intelligent Entertainment stores customer contact details voluntarily provided by users but does not share them with third parties. The company is fully committed to protecting personal data in accordance with European and Greek legislation. Personal data will not be sold, transferred, or disclosed to third parties without consent, except as required by law, official orders, or judicial decisions directed to competent authorities. The company may process data for service improvement and statistical purposes. Customers may request access, correction, or deletion of their personal data at any time. Specifically, to provide the best possible escape room experience, we collect certain personal data:

  • Full Name: Required to distinguish your booking from others.
  • Email: Used to register your booking in our system and send confirmation emails.
  • Phone Number: If you book online, a verification code will be sent via SMS to complete the booking. Additionally, we may use your phone number for confirmation calls the evening before your booking.

1.5 Due to the nature of the game, photography, video recording, audio recording, and note-taking are strictly prohibited inside the escape room premises.

1.6 Players are prohibited from disclosing any game-related information to third parties.

1.7 The MindTrap – Intelligent Entertainment may contact participants occasionally to send promotional materials, discounts, or offers via email or SMS.

2. WEBSITE TERMS

2.1 The official website www.themindtrap.com is owned and operated by The MindTrap – Intelligent Entertainment. The company reserves the right to update or modify the terms and conditions displayed on the website at its discretion.

2.2 By using the website, you agree to the privacy policy and data protection terms. If you disagree with these policies, please refrain from using the website.

2.3 The website www.themindtrap.com is for personal and non-commercial use only. It is strictly prohibited to copy, modify, distribute, transfer, publish, reproduce, or sell any information or material contained on the website.

3. BOOKINGS

3.1 Booking services are available in the following languages: Greek, English, Russian, German, Turkish, French, and Spanish.

3.2 The responsibility for choosing the correct escape room and booking date lies entirely with the customer. The company is not responsible for any errors in bookings.

3.3 All reservations must be made exclusively through The MindTrap. Bookings are accepted only via:

  • The official website.
  • Telephone.
  • In-store reservations.

3.4 The person making the booking is solely responsible for entering accurate personal details in the online booking form. By completing the booking, the player guarantees that the provided details are correct.

3.5 Booking confirmations are sent via email after entering the verification code sent via SMS. The company does not send additional booking confirmation messages. If you are more than 30 minutes late, your booking is automatically canceled, and you will not be able to start the game. Rebooking depends on room availability.

3.6 Players must arrive on time for their game. In case of late arrival or no-show, the booking will be canceled.

3.7 The company is not responsible for any delays caused by force majeure (e.g., extreme weather, strikes, protests, floods, traffic congestion, political unrest) or any other reason. It is the player’s sole responsibility to arrive on time.

3.8 Players may be required to confirm their booking by providing their full name, phone number, and valid identification (ID or passport) upon arrival.

4. PRICING POLICY

4.1 The game price per player (including applicable VAT) is displayed on the company’s website. Prices are subject to change without prior notice.

4.2 Pricing depends on the number of participants per game.

4.3 All major credit cards are accepted.

4.4 Payment is made exclusively at the venue after completing the game.

5. SAFETY & ENTERTAINMENT RULES

5.1 Every player receives safety instructions from the designated Game Master. By participating in the game, players accept full responsibility for their actions. The company is not liable for:

  • Any damage to personal belongings or equipment.
  • Any physical injuries resulting from improper use of the escape room equipment or failure to follow instructions.

5.2 Entry is prohibited for players under the influence of alcohol or drugs. The company reserves the right to refuse entry to anyone behaving inappropriately towards staff or other customers.

5.3 Players must follow all game rules and comply with staff instructions during their visit.

5.4 Food and drinks are not allowed inside the escape rooms.

5.5 For safety reasons:

  • Children under 5 years old are not permitted in any area of the venue.
  • Children under 13 years old may only play under the supervision of a Game Master if not accompanied by an adult.

5.6 Due to limited space in the reception area, early arrivals may be asked to return at their scheduled booking time.

5.7 Players are advised to wear comfortable clothing during the game.

5.8 In escape rooms featuring actors, additional rules may apply. Players will be informed before the game. In the Hostel escape room, actors may use light physical contact as part of the experience while respecting player boundaries. In Hostel and Silent Hills, players may be required to sign a liability waiver before participating.

6. COOKIE POLICY

The company’s website uses cookies (Google Analytics) to anonymously collect and analyze visitor data, such as:

  • Referral sources (how users arrive at the site).
  • Time spent on the website.
  • System and device information.

This data helps improve the website’s user experience. If you do not wish to store cookies, you can disable them through your browser settings.

7. CONTACT INFORMATION

For any inquiries, you can contact us via:
Intelligent Entertainment
Eleonon 0, Thessaloniki, Greece, 54007
Tel: +30 2310 254438
Email: info@iegroup.gr